FAQs

FAQ

THE BELLOW FREQUENTLY ASKED QUESTIONS IS FOR CUSTOMER'S REFERENCE

IF ANY OTHER QUESTIONS PLEASE DON'T HESITATE TO CONTACT US

Is your company engaged in retail business?

A: No,we don't have retail business at present,we mainly provide B2B business including OEM,ODM and Wholesale services.

Q: What are your prices?

A: Our prices are subject to change depending on raw material,transportation,and order quantity etc factors,We will send you an updated price list after you contacting us for further information.

Q: Do you have a minimum order quantity?

A: Yes, it depends on which product type and small orders are accepted if materials are available from stock.

Q: How about the delivery time?

A: We normally need about 30 days upon receipt of order confirmation, however for small orders and urgent.

Q: Does the company provide OEM and ODM service?

A: Yes, we can manufacture products referring to your samples or drawings, even we can design products according to your requirements, your  logo  will  be used on the products.

Q: What kinds of payment methods do you accept?

A: For genuine leather products 60% deposit in advance by T/T,for other materials (PU,PVC,Canvas,Nylon etc) products 30% deposit in advance by T/T , the balance payed by T/T before shipping.

Q: What is the product warranty?

A: We warranty our materials and workmanship. Our commitment is to your satisfaction with our products. It is the culture of our company to address and resolve all customer issues to everyone’s satisfaction

Q: How about the loading port?

A:  The goods shipped to you can be loaded at Shenzhen or Guangzhou normally,other required ports are available too.

Q: How about the shipping fees?

A: The shipping cost depends on the way you choose to get the goods. Express is normally the most quickest but also most expensive way. By seafreight is the best solution for big amounts. Exactly freight rates we can only give you if we know the details of amount, weight and way. Please contact us for further information.

Q: How about quotation service?

A:  Free quote for all your inquiries in short time.

Q: Samples developing?

A:  Samples will be submitted upon you need, but it needs customer to bear the sample and shipping fees, and free samples for small and cheap items,sample lead time is 4-7 days, payment can be transferred through T/T, Paypal, Western union, Money gram,etc.

Q: How about quality control?

A:  Before order,we will make structure sample for all detail confirmation,after order is confirmed, we will make pre-production sample for customer's final confirmation. After that,we will have a meeting with the production manager to investigate all and technical problems, ensure all matters related have ways to settle and control, inspect all the materials when arrived at our warehouse, ensure they will meet customers’demand,inspect semi-finished products and finished goods, final inspection when packing.

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